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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All TRAYaN products

The group "New Technologies" offers for review the products of the plant TRAYaN: solid fuel heating boilers, chimneys, heating elements
  • Heating boilers of the TR-12 series TRAYaN
    Heating boilers of the TR-12 series
    TR-12-1KT, TR-12-2KT, etc.
  • Heating boilers of the TR-18 series TRAYaN
    Heating boilers of the TR-18 series
    TR-18-1KT, TR-18-2KT, etc.
  • Heating boilers of the TR-25 series TRAYaN
    Heating boilers of the TR-25 series
    TR-25-1KT, TR-25-2KT, etc.
  • Heating boilers of the TR-35 series TRAYaN
    Heating boilers of the TR-35 series
    TR-35-1KT, TR-35-2KT, etc.
  • Heating boilers of the TR-40 series TRAYaN
    Heating boilers of the TR-40 series
    TR-40-1KT, TR-40-2KT, etc.
  • Heating boilers of the TR-50 series TRAYaN
    Heating boilers of the TR-50 series
    TR-50-1KT, TR-50-2KT, etc.
  • Heating boilers of the TR-75 series TRAYaN
    Heating boilers of the TR-75 series
    TR-75-1KT, TR-75-2KT, etc.
  • Heating boilers of the TR-100 series TRAYaN
    Heating boilers of the TR-100 series
    TR-100-1KT, TR-100-2KT, etc.
  • Heating boilers of the TPG series TRAYaN
    Heating boilers of the TPG series
    TPG-10, TPG-15, etc.
  • Heating boilers of the T-10 series TRAYaN
    Heating boilers of the T-10 series
    TB-10-2KT, TB-10-1KT, etc.
  • Heating boilers of the T-15 series TRAYaN
    Heating boilers of the T-15 series
    TB-15-1KT, T-15-1KT, etc.
  • Heating boilers of the T-20 series TRAYaN
    Heating boilers of the T-20 series
    TB-20-1KT, T-20-2KT, etc.
  • Heating boilers of the T-30 series TRAYaN
    Heating boilers of the T-30 series
    TB-30-1KT, T-30-1KT, etc.
  • Heating boilers of the Tm series TRAYaN
    Heating boilers of the Tm series
    Tm-120, Tm-150, etc.
  • Heating elements for boilers TRAYaN
    Heating elements for boilers
    4.5 kW, 6 kW, etc.
  • Chimneys with passage through the wall TRAYaN
    Chimneys with passage through the wall
    Chimney modules, etc.
  • Chimneys through the roof TRAYaN
    Chimneys through the roof
    Deflector, taps, etc.
  • Fuel briquettes for boilers TRAYaN
    Fuel briquettes for boilers
    RUF et al.
  • Heating boilers of the D series TRAYaN
    Heating boilers of the D series
    D-15, D-20, etc.
  • Accessories for chimneys TRAYaN
    Accessories for chimneys
    Supports 2O, bends 2OT, etc.

NEW TECHNOLOGIES GROUP

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